Administrating and Resolving the Traveler’s Complaints with the use of Robotic Process Automation


Anjali, Jasminder Kaur Sandhu, Deepam Goyal
Chitkara University Institute of Engineering and Technology, Chitkara University, Punjab, India.


Robotic Process Automation (RPA) technology is used to automate tasks and create software bots. Actually, RPA is that technology that mimics the actions of humans step by step to automate the entire process. There are several tools for RPA such as Blue prism, Automation Anywhere, Uipath, and Microsoft Power Automation. These tools are used to identify the end-to-end business process and need to create the code that will describe the business process and run the commands. Presently, the Automation process is used in several fields such as accounting and finance, in travel bookings, Traveling payment refunds, managing and resolving the complaints of the customers, hotel inventories, etc. But this paper is based on managing the customer complaints that are faced during their travel time with the use of the Automation process. Process of Automation is very well nowadays, to do everything very quickly and with the better way.