An approach towards Effectiveness of Total Quality Management and its influencing Factors

Quality is the most crucial thing for any service or product offered. For an enterprise to be competitive in the market, it should focus on the customers as well as meet the implied needs and expectations. Therefore, the firms and enterprises have started using total quality management (TQM) to improve their products and services. The implementation of TQM to tackle the cutthroat competition has emerge as the unanimity in firms. But, its achievement rate in businesses has been shallow. Firms cannot cast off the concept of traditional management and without a doubt apprehend the motive of TQM practice; they also cannot put into effect TQM at the comprehensive and process concept. This paper methodically classifies the associated written work of various studies, investigates the literature and ultimately evaluates it in a systematic way. The pivotal finding of this research has an intimate analysis of TQM, its principles and factors influencing TQM.