Emotional Intelligence and its Impact on Employee Performance and Stress Level While Working from Home


Shivangi, Student (MBA in HR)
Balaji Institute of Management and Human Resource Development Pune, Maharashtra, India.


The world today is experiencing a dramatic shift in workplace practises during this uncertain time. Application of Emotional Intelligence has taken the front seat and in leading to effective management of stress and better performance. This research aims to understand the importance of emotional intelligence and also to identify the impact of Emotional Intelligence on employee performance and stress level of employees while working from home. A Snowball sampling technique was employed. The sample consists of 105 employees working across different departments of private sector organization. The response was collected with help of a structured questionnaire. The questionnaire was designed to collect information related to emotional intelligence, employee performance and stress considering work from home.Descriptive and inferential statistics was applied to analysis the data. The results of regression analysis confirmed that there is a significant relationship between emotional intelligence and stress. 28per cent of employee performance variance can be predicted by emotional intelligence and 24per cent of stress variance can be predicted by emotional intelligence. Out of five components of EI i.e. Self-Awareness, Self-regulation, Empathy, Social Skills and Motivation, statistically it’s proven that, Empathy and Social Skills have more influence on employee performance and self-regulation played a vital role in managing stress level among employee while working from home. It is suggested that organizations should impart training related with Empathy and Social Skills as these skills help to manage stress better, improves work culture in the organisation and enables employees to perform better.