ICT and Service Delivery Mechanisms in Civil Service implemented in Khordha district of Odisha

The correct utilization of Information and Communication Technology (ICT) has made human normal routine easy and prompt. Government Departments as well Business Organization’s service delivery mechanism becomes handy, significant, and consistent. The basic intention of government is to produce public services blatantly, successfully, and resourcefully. Civil service is a significant system from all other PSU delivery system. The primary objective of this research paper is to explore the current ICT status and use of ICT in the service delivery mechanism by a government organization to its people. The researchers have applied survey research to collect primary data from employees of government organizations whose basic objective is to produce service to people and used a numeric study. This paper concludes that ICT application to produce Public delivery system can be more effective through integration, linkage, and inter-operability among government organizations, departments, and business entities. And the regular program for capacity development of service providers towards new ICT tools and systems is essential. We had collected data from the Khordha district through our work in this field. Our findings based on our results discuss including Table-5. The main objective of the work to introduce Technology to Common People and trained them accordingly. Make the environment perfect to use technology without any difficulties. We also emphasized the use of ICT at the grass-root level which leads to better communication and gives us a very pleasant result. This work can be extended to all other districts of Odisha and become a handy tool for good governance.